Returns Policy

Just Projectors is operated by GM Multimedia Pty Ltd, an Australian owned and operated business established in 2003. All products we sell are covered by a warranty backed by our brands. As an Australian business our products come with guarantees that cannot be excluded under Australian Consumer Law (ACL) . Warranty information provided below is in addition to other rights or remedies that you may have under ACL in relation to your product.

Damaged in Transit

Courier deliveries from Just Projectors have delivery insurance included at no additional cost. Should your product arrive damaged please do not sign for it, instead ask the courier to return the item to sender. If the damage was not visible until after you have signed/opened the parcel, please contact Just Projectors within 24 hours of receipt so a replacement can be arranged. Please note, delivery insurance is not available should you request Authority to Leave (ATL) or a redirection with the courier.

Dead on Arrival Returns (DOA)

Just Projectors offers a DOA policy to speed up warranty claims on goods purchased and found faulty immediately after purchase. The typical DOA period for most items is 7 days from purchase. If your new item has a manufacturing fault, and is reported to Just Projectors within 7 days, Just Projectors will replace the faulty item with a brand new one. It is strongly recommended for customers to retain all original packaging for at least 1 week in case a DOA return is required. If you believe your product has a fault please Email Us as soon as possible. Outside of the DOA period? Don't worry, all items purchased from Just Projectors still come with a warranty.

Returns under Warranty

Just Projectors is one of Australia's leading projector retailers, all goods are sourced from authorised distributors and as such all products are covered by the relevant brands' warranties. Whilst customers are always entitled to contact Just Projectors directly for warranty assistance, most projector brands request customers contact its customer service department directly to process claims more efficiently.
For service centre contact information please visit our Service Page or Email Us for assistance.

Incorrect Goods Received

Our staff are always careful when processing orders however we are all human and accidents or mistakes can occur from time to time. If you receive a product that is not as ordered please contact Just Projectors right away on 1300 739 131. Do not open or use the products in any way. Just Projectors retains ownership of any goods shipped in error.

Extended Warranty / Warranty Upgrade

Just Projectors offers our own warranty upgrade program! For details please visit our GM Warranties page. If you have purchased a Just Projectors extended warranty and wish to make a claim during the extended period please contact us on 1300 739 131 or Email Us. Please have your tax invoice number handy.

Change of Mind / Goods no longer required

We understand mistakes happen and will try to assist where possible.

Just Projectors can accept change of mind (or goods no longer required) returns within 14 days of purchase, subject to some conditions and exceptions.

  • The product's packaging must be factory sealed (ie never opened) and appear in new/good condition.
  • The product must not have been specially ordered.
  • The product must not have been made-to-order.
  • The product must not have been a clearance item.
  • The product must not be exceptionally large/bulky that would make it prohibitively expensive to return.

Costs you may incur:
  • Freight - The customer is responsible for return freight costs. In some cases we may also ask you to pay the freight cost we incurred to send the item to you originally. This only occurs if the amount you paid was less than the actual cost charged by the courier or post service.
  • Restocking Fee - This fee may be charged to cover costs such as bank/payment processing, warehouse fulfillment, freight, supplier fees, and any commissions we have paid. The most common fee is 10% of the product's value but in some rare cases it can be up to 50%. If you are exchanging to another product we try to keep this fee to a minimum, and in some cases, we can waive it altogether.
Opened / Used Products

The products Just Projectors sells are all brand new and factory sealed (unless advertised), this means it can be difficult for us to resell products where the box has been opened or the product has been used. We want our customers to be happy with their purchase though, so if you only realised your new product isn't suitable after you have opened the box, please contact us within 14 days of purchase. A higher restocking fee will apply for this type of return to cover our costs in reselling. Unfortunately change of mind returns cannot be accepted for heavily used products, or select opened items, such as projector screens, due to the difficulty in safely transporting, and the policy of our brands.

If you are not sure your preferred product will suit your requirements, we can help! Please contact our friendly staff, we are always happy to assist you to ensure you order the correct product.

Returns Process

In the event of product failure please contact Just Projectors immediately, our staff will attempt to troubleshoot the problem and can provide advice as to the best course of action to have the problem rectified as soon as possible.

It is vital Just Projectors be notified, and a 'Return Authorisation' be entered into our system, before the return of any items. Never return an item prior to speaking to our staff. Failure to do so may result in the delivery being rejected or delay the return being processed.